Shipping Policy
Welcome to Cozy Spaces! We are dedicated to providing you with the best online shopping experience. Our shipping policy for orders within India is outlined below to ensure you have a clear understanding of our processes and services.
1. Shipping Charges
- Standard Shipping: Free shipping on all orders over ₹3299. For orders under ₹3299, a flat rate of ₹90 will be applied.
2. Shipping Locations
- We ship Internationally!
- Delivery to remote areas may take longer and might incur additional charges, which will be communicated at checkout.
3. Processing Time
- Orders are typically processed within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time
Standard Shipping: 5-7 business days.
- Minimum: 5 business days
- Maximum: 7 business days Please note that these are estimated delivery times and actual delivery may vary based on the destination and unforeseen circumstances.
5. Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking details.
- You can track your order through the link provided in the email.
6. Address Changes
- Changes to the delivery address can be made within 24 hours of placing the order by contacting our customer support team at support@cozyspaces.in or calling +91-1234-567890.
7. Delivery Issues
- If you experience any issues with your delivery, please contact our customer support team within 48 hours of the expected delivery date.
- In case of non-delivery, please reach out to us so we can assist you in locating your package.
8. International Shipping
- We ship internationally! International shipping charges are calculated at checkout based on the destination, package weight, and dimensions.
- Delivery timelines for international orders typically range from 10–20 business days, depending on the destination country and customs clearance.
Customs, Duties & Taxes
- All international orders may be subject to customs duties, import taxes, VAT, or other fees as per the destination country’s regulations.
- These charges are not included in the product price or shipping fee and must be paid by the customer directly to the courier or local customs authority.
- Cozy Spaces is not responsible for delays caused due to customs inspections or clearance procedures.
Returns on International Orders
- At present, international orders are non-returnable and non-exchangeable.
- This applies even in cases of damage, defects, or transit-related issues.
- Once an international order is shipped from India, Cozy Spaces is unable to accept returns or offer replacements due to cross-border logistics and customs restrictions.
- By placing an international order, the customer acknowledges and agrees to these terms.
9. Return and Exchange
- For details on returns and exchanges, please refer to our Return and Exchange Policy.
10. Contact Us
- For any shipping-related queries or concerns, please contact our customer support team:
- Email: team@cozyspaces.in
- Customer Support Hours: Monday to Friday, 9 AM - 6 PM IST
Thank you for shopping with Cozy Spaces. We hope you enjoy our products and services.
