Cancellation Policy

Last updated: March 1, 2024

1. Cancellation and Refund Rules

1. Cancellation Charges for Confirmed Orders:
   • If you wish to cancel a confirmed order, please notify us within 24 hours of placing the order.
   • Orders cancelled within this window will receive a full refund.
   • For cancellations made after 24 hours, or if the order has already been shipped, a logistics fee will be charged to cover shipping costs.
2. No-Show or Late Cancellations:No-Show Policy:
   • If a customer fails to collect their order or cancels it after the scheduled delivery time, Cozy Spaces will apply a 20% cancellation fee.
   • The fee covers logistics, handling, and restocking costs incurred due to the no-show.
   Late Cancellations:
   • If you need to cancel an order after the scheduled delivery time, please notify us as soon as possible.
   • Late cancellations may still incur the 20% cancellation fee.
3. Refund Process:
   • Once the cancellation is confirmed, we will process the refund, deducting the applicable fees.
   • The remaining refund amount will be credited to your original payment method.

2. Contact Us

If you have any questions or need assistance with cancellations, please contact our customer support team at support@cozyspaces.store.

Thank you for choosing Cozy Spaces! ✨